Cancellation terms
Terms for cancelling a booking at Penzion U Čtyřlístku.
Effective from 1 November 2026
This is an English translation for information. In case of any discrepancy, the Czech version is binding.
1. Introduction
These cancellation terms govern the cancellation of bookings of accommodation and catering services at Penzion U Čtyřlístku, Hořelec 1, 538 07 Seč, made between the customer (the “Customer”) and the accommodation provider (the “Provider”), which is:
- Company name: PROFI TANDEM s.r.o.
- Registered office: Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic
- Company ID (IČO): 19682433
- Establishment: Penzion U Čtyřlístku, Hořelec 1, 538 07 Seč
- E-mail: info@penzion-uctyrlistku.cz
- Phone: +420 721 236 683
2. Booking and deposit
2.1. A booking becomes binding once the Provider confirms it in writing (by e-mail) or orally (in person or by phone).
2.2. The Provider may ask for a deposit, usually 30 % of the total price of the booked stay, payable no later than 30 days before the stay begins. The amount and due date are stated in the booking confirmation.
3. Cancellation by the Customer
3.1. A booking can only be cancelled in writing (by e-mail or letter). The day the Provider receives the cancellation is decisive.
3.2. When a confirmed booking is cancelled, the Provider charges a cancellation fee based on the total price of the booked stay, depending on how many days before arrival the booking is cancelled. Cancellation fees apply to bookings for a single person as well.
| Cancellation | Fee (of the total price of the stay) |
|---|---|
| 60 or more days before arrival | 10 % |
| 30–59 days before arrival | 20 % |
| 15–29 days before arrival | 30 % |
| 7–14 days before arrival | 50 % |
| less than 7 days before arrival | 100 % |
| the Customer does not arrive within 24 hours of the start of the booked stay | 100 % |
3.3. A paid deposit is set off against the cancellation fee. If the deposit exceeds the fee, the Provider refunds the difference within 14 days of the cancellation. If the deposit is lower, the Customer pays the difference on the basis of an invoice.
3.4. If the stay is ended early or interrupted for reasons not attributable to the Provider, the Customer is not entitled to a refund of the price of the stay or any part of it.
4. Cancellation by the Provider
4.1. The Provider may cancel a confirmed booking only for serious reasons, in particular a breakdown or other event that makes it impossible to operate the guesthouse, or force majeure. The Provider informs the Customer without undue delay.
4.2. If the Provider cancels a booking, it refunds all payments made in full within 14 days or, by agreement, offers an alternative date.
4.3. The Provider’s liability for any damage caused to the Customer by the cancellation of a booking is limited to a maximum of CZK 1,500. Loss of profit is not compensated under any circumstances.
5. Final provisions
5.1. Legal relations between the Customer and the Provider are governed by these cancellation terms, by the booking confirmation and by Act No. 89/2012 Coll., the Civil Code, as amended, in particular its provisions on accommodation contracts.
5.2. A Customer who is a consumer has the right to out-of-court dispute resolution. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Praha 2, adr.coi.cz.
5.3. These cancellation terms are valid and effective from 1 November 2026 and replace the previous cancellation terms.